1. Information We Collect

We may collect the following information when you interact with our business:

• Contact Information: Name, phone number, and email address.
• Appointment Details: Selected service, date, time, and notes you choose to provide.
• Payment Information: Processed securely through our booking/payment partners. We do not store or directly process payment card information.
• Website Usage Data: Device type, browser type, IP address, and cookie data.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments.
• Communicate regarding bookings, confirmations, updates, or important changes.
• Respond to customer inquiries or requests.
• Improve our services, website experience, and client communication.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. SMS/Text Messaging

When you provide your phone number during the booking process, you may receive text messages related to your appointment, including confirmations, reminders, and important updates.

By submitting your phone number, you consent to receive these messages.
Message and data rates may apply. Message frequency varies.
To opt out of SMS messages, reply STOP at any time. For help, reply HELP or contact us at +1 (636) 466-8807 or blackoakbarbering@gmail.com.

We do not share mobile phone information with third parties for marketing.

4. Email Communications

We may send emails related to appointments, receipts, updates, and responses to inquiries.
You may request email communication preferences by contacting us.

5. Payment & Security

Payments are processed through secure third-party providers. These providers follow industry-standard security measures to protect your financial data. We do not store credit card information.

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to enhance performance and user experience. You can modify your browser settings to block or delete cookies, though doing so may affect some website functionality.

7. Data Retention

We retain client information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain accurate business records.

8. Your Rights

You may request that we:

• Update your contact information
• Delete your client record (where legally allowed)
• Limit SMS or email communication

Requests may be made by email or phone using the contact details provided above.

9. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

10. Contact Information

For privacy questions or requests, contact us at:
– Email: blackoakbarbering@gmail.com
– Phone: +1 (636) 466-8807